FAQ’s
Q1: Do you conduct a site survey before recommending a display solution?
A: Yes, our team evaluates ambient lighting, wall structure, viewing distances, and power availability to design the ideal SMD solution.
Q2: How do I prepare my site for screen installation?
A: Ensure a flat surface, stable power connection, and necessary clearances. We’ll provide a pre-installation checklist during planning.
Q3: Can displays be mounted on glass or temporary walls?
A: We recommend solid surfaces (brick/concrete/gypsum with framing). Special brackets are available for glass or partitions with proper reinforcement.
Q4: Do I need an AC power stabilizer for SMD screens?
A: For areas with power fluctuations, we strongly recommend a stabilizer or UPS system to protect the components.
Q5: Can you install during off-hours or weekends?
A: Yes, installations can be scheduled as per your business hours to avoid disruption, especially for offices and retail environments.
Q1: What is pixel pitch, and why does it matter?
A: Pixel pitch (e.g., P1.25, P2.5) determines clarity at different viewing distances. Lower pitch = higher resolution.
Q2: Are your displays HDR or 4K capable?
A: Yes, depending on pixel pitch and controller setup. We offer full HD to 4K-ready screens for high-end applications.
Q3: Is there a difference between indoor and outdoor SMD screens?
A: Yes. Indoor screens are designed for lower brightness, finer pitch, and better color accuracy for closer viewing.
Q4: Do your displays support seamless edge-to-edge visuals?
A: Absolutely. Our modular panels are bezel-free, providing a continuous display without visible borders.
Q5: How is color calibration handled after installation?
A: We perform full calibration post-installation using colorimeter tools to ensure uniform brightness and color accuracy.
Q1: What input sources are supported by your screens?
A: HDMI, DVI, DisplayPort, VGA, and network-based inputs are supported via compatible video processors.
Q2: Can the screen be used as a video wall for multiple input sources?
A: Yes, our video processors allow picture-in-picture, multi-source split screens, and dynamic layouts.
Q3: Is wireless presentation or casting supported?
A: We offer optional wireless content-sharing tools for meetings and presentations (e.g., Barco, ClickShare compatibility).
Q4: Can I control the screen remotely?
A: Yes, control can be managed via LAN, RS232, or cloud-based systems depending on the controller used.
Q5: Is audio integration available with the display?
A: While SMD screens are video-focused, we can integrate external speakers or audio-over-HDMI solutions.
Q1: How often do SMD displays require maintenance?
A: Minimal. Basic dusting and annual visual inspection are enough. We offer AMC for proactive support.
Q2: What happens if a module fails or shows dead pixels?
A: The faulty module is quickly replaced or repaired without disassembling the entire screen.
Q3: Do you keep spare parts in stock locally?
A: Yes, we maintain a stock of key spare parts and modules for rapid service delivery.
Q4: How is software support handled after installation?
A: We offer remote assistance and updates for controller and content software under AMC or warranty.
Q5: Can you service displays from other vendors?
A: Depending on compatibility and availability of modules, we can inspect and possibly service third-party screens.
Q1: What is your lead time for standard screen sizes?
A: For common specs, 7–14 working days. Custom configurations may take up to 30 days.
Q2: Do you deliver to other cities or remote sites?
A: Yes, we provide nationwide delivery and on-site installation in major metros and Tier 2 cities.
Q3: How are displays packaged for safe transport?
A: Displays are packed in industrial-grade shockproof crates or padded flight cases.
Q4: Can I schedule phased delivery for large projects?
A: Absolutely. We coordinate with your project timeline and deliver in logical phases.
Q5: Do you handle customs for imported models?
A: Yes. For imported solutions, we manage customs clearance, duties, and documentation on your behalf.
Q1: Is pricing based on screen size or pixel pitch?
A: Both. We calculate costs based on total screen area, pixel pitch, and required controllers or processors.
Q2: Do you offer turnkey solutions (hardware + software + installation)?
A: Yes. We provide end-to-end solutions including mounting structure, wiring, software, and training.
Q3: Are volume or multi-site discounts available?
A: Yes. We offer bulk pricing for chains, franchises, or companies with multiple locations.
Q4: Can I request a custom screen shape or curved display?
A: Yes. Curved and non-rectangular designs (columns, arches, cubes) are possible with certain module types.
Q5: Is a site visit required before final quotation?
A: For custom projects, yes. A site survey ensures accurate technical planning and pricing.
Q1: What’s the standard warranty on indoor SMD displays?
A: Our displays come with a 1-year warranty, extendable up to 3 years depending on usage and package.
Q2: Does warranty cover installation or just hardware?
A: Warranty covers display modules and electronics. Installation workmanship is guaranteed separately.
Q3: What’s included in your AMC packages?
A: Periodic inspections, emergency service calls, spare module support, software updates, and priority response.
Q4: Can I upgrade from basic warranty to full AMC later?
A: Yes, within 3 months of purchase you can opt for AMC at a prorated cost.
Q5: How do I request warranty or AMC service?
A: Contact our support team with your project ID or invoice. A technician will be dispatched as per your SLA.
Q1: What’s the ideal screen for a boardroom or CEO office?
A: We recommend P1.25–P2.5 indoor screens with full-HD or 4K support, integrated with meeting room systems.
Q2: What type of SMD display suits retail branding walls?
A: P2.5–P3 with high color saturation and wide viewing angles is ideal for visual impact in retail.
Q3: Can I use the same display for both live dashboards and presentations?
A: Yes. Our screens can switch between HDMI input and CMS-based dashboards seamlessly.
Q4: What’s best for 24/7 control room usage?
A: Choose industrial-grade SMD panels with P1.5–P2.0 pitch, active cooling, and redundant power supply.
Q5: Do you recommend touch-enabled displays?
A: For SMD displays, touch is limited. For interactivity, we suggest pairing with external IR touch frames or using LCD touch panels.
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